We ship to virtually any address in the United States. Our carrier is the United States Postal Service and we provide FREE USPS Priority Shipping on all orders.

Currently we do not ship outside of the United States.

Once your order has been successfully processed, we ship your order the same day if the order has been processed before the USPS daily cut-off time. If you miss the cut-off time for the day, we will ship your order the next day (excluding Sundays). USPS Priority shipping usually takes between 2-5 days for destinations within the 48 continental states.

We provide a generous 30 day return policy on all of our Jewelry. All Jewelry must be returned in new, unworn condition, and will undergo quality checks. You must also include the retail packaging. Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. Jewelry items/orders with a value of $70.00 or more must be returned using a trackable USPS shipping method. Items/Orders valued more than $250.00 must also be insured (customer pays for return shipping and all associated costs including insurance).

Vanelly.com's privacy policy describes what personal information is collected on our website, how we use your info, and your options regarding information collected. If you have any questions about our privacy policy, please feel free to contact us:

Van Elly / vanelly.com DOES NOT trade, rent, or sell your personal information including your address, phone number, e-mail address, or accounting information to any other entity. We will not contact you about anything other than an order placed without your permission. We use the information you provide to process orders and to create a more personalized shopping experience. Unless you specifically and knowingly provide such information, vanelly.com will not collect any personal information about you. We will not send you any unwanted e-mail or information about future store promotions unless you specifically ask us to do so. We value your privacy.

Our website is equipped with the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. Our Digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. The personal data you send us (name, address, phone number, credit card information, etc.) is 128-bit encrypted for your protection during the transmission process and can only be decoded by Van Elly.

You'll know that you're on a secure page during checkout because you'll see "https" instead of the usual "http" in the URL address window of your browser. You should also see a locked icon displayed in your browser when you're on web pages where secure info such as a credit card number is required.

For your added security, Van Elly requires complete address verification and CVV2 (the 3-4 digit Card Security Code located on the back of all VISA / MASTERCARDS) verification on all credit card transactions.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (i.e. billing or customer service) are granted access to personally identifiable information. The computers / servers in which we store personally identifiable information are kept in a secure environment.

Our goal is to please our customers and we want you to have a pleasant, convenient shopping experience. Our friendly Customer Service Department will answer your jewelry and general questions. If you have questions about the status of an order please provide us your website order confirmation number and order date, and include your name and complete shipping address. For the fastest response, please contact Customer Service by Email at: info@vanelly.com